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 Registration Closed
Date: 12 September 2017

Venue: TBA

This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a better manner and also ensure the growth of the business. Topics range from personal image & behavior, customer service, selling, handling difficult customers and complaints.

Franchising Plus have developed a staff development programme for the retail sector. The training consists of nine modules, which delegates complete over a pre-determined time period as a full programme or as individual modules. This training is ideal for developing staff for management positions as well as serving as a motivational element in the employee development. These courses are NQF aligned and can be accredited with W&R SETA.

The modules include:

  1. Merchandising

  2. Customer service

  3. Marketing & Selling

  4. Advanced Customer service

  5. Financial management

  6. Presentation skills

  7. Communication and Teamwork

  8. Human Resource Management

  9. Business Planning & strategy
Contact Annie through the form below for more information


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All Dates

  • 12 September 2017


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